Frequently Asked Questions

Everything you need to know about your BNP Paribas Open gear and souvenirs.

How long will it take to receive my tournament apparel?

Standard shipping typically takes 5-7 business days within the United States. During the tournament period in March, please allow an additional 3 days for order processing due to high volume.

What is your return policy for on-site and online purchases?

We offer a 30-day return window for all unworn, unwashed merchandise with original tags attached. Please note that clearance items and customized tournament programs are final sale.

Do you offer international shipping for global tennis fans?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.

How can I ensure I am ordering the correct size?

Each product page includes a detailed size chart. Our official tournament apparel typically follows standard athletic sizing, but we recommend checking specific measurements for performance-wear items.

Are the products sold online the same as those available at the Indian Wells Tennis Garden?

Yes, our online shop features the same official collections found at the venue, including exclusive player-edition gear and limited-run tournament souvenirs.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets including Apple Pay, Google Pay, and PayPal for a secure checkout experience.